Legal

Terms of Service

Last updated: September 2026

These Terms of Service ("Terms") govern your access to and use of bandjumpprotocol.com and enrolment in the IELTS Band Jump Protocol course ("the Course"). Please read them carefully before enrolling.

If you enrol in the Course, you will be asked to accept the terms that apply before any payment is taken. Joining the waitlist is not course enrolment and is covered by the Privacy Policy.

1. Who these Terms are with

The Course is provided by Adam, a UK national operating as IELTS Band Jump Protocol ("I", "me", or "my"). This is not a registered company. These Terms constitute a legally binding agreement between you and me as an individual.

If you have any questions about these Terms, please contact me at contact@bandjumpprotocol.com.

2. The Course

IELTS Band Jump Protocol is a 12-week live online IELTS Academic preparation course delivered in group classes of up to 20 students. The Course is designed for learners around Band 5.0–6.0 who are targeting approximately 6.5–7.0 and uses a systematic rewriting and error-repair methodology.

The Course is delivered via live video sessions scheduled with Vietnamese time zones in mind. The exact session times, delivery platform and course content will be provided before enrolment.

For the first cohort, BandJump is a Writing practice app available during the learner's enrolled 12-week cohort. It does not currently provide Speaking scoring or AI feedback, Reading, or Listening features. Speaking teaching may be offered separately as part of the live course.

3. Eligibility

To enrol in the Course, you must:

The 18+ condition is a current product restriction for the first cohort. It is not a statement that Vietnamese law requires the Course to be restricted to people aged 18 or over.

I reserve the right to decline enrolment if I reasonably believe the Course is not suitable for a prospective student, and to issue a full refund in such cases.

4. Waitlist

Joining the waitlist does not constitute enrolment in the Course and does not guarantee a place. With your affirmative consent, I will use your email address to send information about cohort openings, enrolment, pricing and IELTS learning resources. No payment is taken at the waitlist stage, and you may unsubscribe at any time.

5. Fees and payment

The founding-cohort fee is 3,000,000 VND. A planned later-cohort price is 9,000,000 VND; this is a future price and not a saving against a price previously charged.

The accepted payment methods, payment provider and any applicable tax treatment will be stated before enrolment and before any payment is taken. Enrolment is confirmed only after the learner has accepted the applicable terms and payment has been received.

6. Cancellation and refunds

The cancellation and refund terms for the first cohort have not yet been published. They will be provided before enrolment and before any payment is taken. Nothing on this page limits rights that cannot lawfully be limited.

7. Missed sessions and catch-up

The Course runs as a live group programme. Any recording or catch-up arrangements will be described before enrolment. No recording access is promised by these public Terms.

Students are expected to complete the rewriting cycles and Error Log work between sessions. Failure to complete between-session work will limit the benefit you receive from the Course but does not affect your payment obligations.

8. Course modifications

I reserve the right to make reasonable changes to the Course content, structure, or scheduling where necessary — for example, due to illness, technical issues, or improvements to the curriculum. I will provide reasonable notice of any significant changes and will not make changes that materially reduce the value of the Course you enrolled in.

If a session must be rescheduled due to circumstances beyond my control, I will offer an alternative time. If no suitable alternative can be agreed, a pro-rata refund for that session may be offered.

9. Results and outcomes

The Course is designed to help students improve their IELTS Academic band scores through systematic error identification and repair. However, I make no guarantee of any specific band score outcome.

Band improvements depend on your starting level, your attendance, your consistency in completing between-session work, and how honestly you engage with your Error Log.

The Course is designed for learners around Band 5.0–6.0 who are targeting approximately 6.5–7.0. This describes the intended learner and target, not an expected result or prediction.

IELTS band scores are determined solely by the examination provider. I have no influence over examination results and accept no liability for scores achieved or not achieved after completing the Course.

10. Intellectual property

All course materials — including but not limited to teaching guides, handouts, frameworks, error log templates, video recordings, and any other content I create and share — are my intellectual property and are protected by copyright.

As a student, you are granted a personal, non-transferable licence to use course materials for your own IELTS preparation. You may not:

Breach of this clause may result in immediate removal from the Course without refund, and potential legal action.

11. Student conduct

You agree to behave respectfully toward other students and toward me during all course sessions and any associated communications or community spaces. I reserve the right to remove a student from the Course without refund if their conduct is disruptive, abusive, or otherwise seriously harmful to other participants or to the learning environment.

12. Privacy

Your use of this website and the Course is also governed by my Privacy Policy, which explains how I collect and use your personal data. Please read it alongside these Terms.

13. Limitation of liability

To the fullest extent permitted by applicable law, I shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of the website or participation in the Course, including but not limited to loss of income, loss of opportunity, or failure to achieve a target band score.

My total liability to you in respect of any claim arising from these Terms or the Course shall not exceed the fees you paid for the relevant cohort.

Nothing in these Terms excludes or limits my liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

14. Third-party platforms

The Course may use third-party platforms for video sessions, course delivery and communications. Zalo and Messenger are third-party communication channels; their providers process information under their own terms and privacy policies. In a course group, other group members may be able to see your profile information and messages you share. Exact course-platform details will be provided before enrolment.

15. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or the Course will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws in your country of residence require otherwise.

If you are a consumer resident in the European Union, you may also have rights under EU consumer protection law that these Terms do not override.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

17. Changes to these Terms

I may update these Terms from time to time. Any changes will be posted on this page with an updated date. The terms presented and accepted before payment will govern that enrolment, subject to applicable law.

18. Contact

If you have any questions about these Terms or wish to make a complaint, please contact me at:

contact@bandjumpprotocol.com

I aim to respond as soon as reasonably possible.